Sun Ray Cafe started from a very humble background. We ventured into the F&B scene without any knowledge and preparation. In our initial days, we learnt the ropes the hard way when we found out that we were very much behind industrial standards. In a way, this extraordinary journey sharpened our senses, enhanced our capabilities, and strengthened our foundation for further developments.
After it’s inception, Sun Ray Cafe began its induction as a pet-friendly cafe offering elementary food cooked by untrained staff and packaged coffee brewed by untrained baristas. However, as we built up our finances, it became our deliberate and continual focus to plough back the earnings into capability development. We managed to engage very experienced and trained chefs with an average 10 years of experience each. We also sent our staff to barista courses held under the ambit of Specialty Coffee of Association of Europe (SCAE), and the boss himself subscribed to various professional level courses organised by both SCAE and Specialty Coffee of Association of America (SCAA), both of which are internationally-recognised industry standard-setters. After improving the skills of its staff, Sun Ray Cafe started to roast coffee beans for internal uses and for retail. It also offers hand-brewed coffees on top of the usual lattes and cappuccinos.
With an exponential increase in coffee interest within our customers, we now offer both home barista course and SCAE certified barista course frequently within the cafe. Having systematically and rigorously built our foundation, we spent the last year improving our dessert and pet-meal menu. While we bake some desserts in house, we also source from various pastry suppliers to offer a tempting and delicate selection of more than 10 different desserts. For our pet-meal menu, we have also started baking doggie cakes for birthday celebrations.
While we are pet-friendly, we remain cognizant that there are guests who prefer not to dine with pets. As such, our 70 seater cafe is divided into 2 sections, one of which is closed to pets. In recent years, we see increasing bookings of our place for pet parties and other celebrations. We also tap on to social media to reach out to our increasing number of customers. We welcome all types of feedback because we believe each represents a unique customer perspective – good and bad – to allow us to come face with face with our blind spots and strengthen our processes. We diligently reply to all negative feedback in our Facebook page, and make sure all complaints are resolved amicably. Of course, good feedback affirm what we have been doing well and give us a boost in confidence.
In summary, we aim to be a pet-friendly cafe offering restaurant style food and specialty coffee roasted in house by certified baristas, with a cosy, welcoming and intimate ambience.
As the years go by, Sun Ray Cafe is continually searching for new recipes and ways to improve the cafe. We thank you for your gracious cooperation and kindness throughout the years which has helped Sun Ray Cafe brave through thick and thin, to the stage it currently is at. In the long road ahead, we look forward to serving you with even better and more delicious food and drinks.